Refund Policy — braceful

We want you to be confident in your purchase. This policy explains how refunds work for the braceful Pro subscription and how to request one.

14-day money-back guarantee

Every paid braceful Pro plan comes with a 14-day money-back guarantee. If you are not satisfied, you may request a full refund within 14 days of the charge for your Pro purchase — subscription or Team — and we will refund it — no hard feelings.

Evaluate before you pay

Pro also includes a 14-day free trial with no credit card, so you can try every Pro feature before paying anything at all. Between the free trial and the 14-day money-back guarantee, you have ample opportunity to decide whether Pro is right for you.

What's covered

Pro monthly and Pro annual subscriptions are eligible for a refund when requested within 14 days of the charge.
Team plans are eligible for a refund of the initial charge when requested within 14 days; per-seat changes at renewal follow the same 14-day window from each charge.
The Free tier is free — there is nothing to refund, and no payment is ever taken for it.

Billing and refunds are handled by Paddle

All payments for braceful Pro are processed by Paddle.com, which acts as our Merchant of Record. Paddle is the seller of record and handles payments, taxes, invoicing, and the processing of refunds. When a refund is approved, Paddle returns the funds to your original payment method; the time it takes to appear depends on your bank or card provider.

How to request a refund

You can request a refund either way:

Email us at sherazp995@gmail.com with the email address used for the purchase, and we will arrange the refund through Paddle.
Use your Paddle receipt — the receipt Paddle emailed you after purchase includes a link to manage the order and request a refund directly.

To help us process your request quickly, please include your order or receipt number from Paddle if you have it.

After the 14-day window

Once the 14-day window has passed, purchases are generally non-refundable. For monthly, annual, and Team plans you can cancel auto-renewal at any time to avoid being charged for the next billing period — see our Terms of Service for cancellation details. If you believe your situation is exceptional, contact us and we'll do our best to help.

Contact

Refund questions: sherazp995@gmail.com